STEAM

Terms of Service

Article 1. Purpose

These Terms of Service govern the rights, obligations, and responsibilities between XLGAMES, Inc. ("Company") and users regarding the use of "THE CUBE, SAVE US" ("Game") and all related services ("Service") provided by the Company.

Article 2. Definitions

The definitions of the terms as used in these Terms of Service are as follows:

  1. "Service" refers to the game and all related services provided online by the Company to users.

  2. "User" refers to an individual who has agreed to these Terms of Service in accordance with the service application procedure provided by the Company, completed the conclusion of the service agreement, and been granted service usage rights.

  3. "Account Details" ("AD") refers to a combination of letters, numbers, or special characters selected by the user for identification and use of the Service, and assigned within the "Third-Party Platform" defined in Paragraph 11 of this Article.

  4. "Account Information" refers collectively to information provided by the user to the Company, including the user's account, password, user ID, external account information, device information, nickname, profile photo, friend list, etc., as well as game usage information (character information, items, level, etc.) and payment information for usage fees.

  5. "Password" refers to a combination of letters, numbers, or special characters selected and kept confidential by the user to verify their identity matching the assigned account and to protect the user's information and rights.

  6. "Character" refers to game data selected and controlled by the user within the game world in accordance with the method provided by the Company for the purpose of using the Service.

  7. "Cash" refers to a virtual payment method usable for purchasing specific services or goods. It is divided into free cash, which is universally applicable across all game services, and paid cash, which can only be used for specific game services. Paid cash usable only for specific game services may have different names depending on each game service, and the name of each cash type may be determined differently in accordance with the Company's prior notice. The conversion value of cash is in principle displayed within the game but may be determined differently in exceptional cases, as notified to you in advance.

  8. "Top-up" refers to purchasing cash in units of a certain amount using a payment method designated by the Company.

  9. "Free Cash" refers to cash acquired by the user through a method other than direct top-up. The name of each free cash may be determined differently by the Company based on prior notice. This includes cash provided free of charge or as a bonus by the Company, as well as any cash not directly paid for by the user, such as cash received as a gift from another user. Free cash is non-refundable.

  10. "Homepage" refers to the game homepage managed by the Company for the Service.

  11. "Platform" refers to a network service that enables you to download or install and use the Service provided by the Company. It refers to the overall network service that enables the user to access the Service provided by the Company, not limited to global PC/console platforms and mobile platforms.

※ The definitions of terms used in this agreement shall be governed by relevant laws and regulations and other general commercial practices, except as otherwise specified in each item of Paragraph 1.

Article 3. Disclosure and Amendment of Terms of Service

  1. The Company shall notify users of the contents of these Terms of Service by posting them on the homepage or providing a linked page for review.

  2. The Company shall take measures to enable users to ask questions and receive answers regarding the contents of these Terms of Service.

  3. The Company shall draft the Terms of Service so a person wishing to use the Service ("User") can easily understand its contents. Prior to agreeing to the Terms of Service, the Company shall ensure that important provisions, such as payment cancellation, refunds for overpayments, contract termination or cancellation, the Company's liability exemptions, and compensation for damages to the User, are written in bold letters or provided as a separate link or pop-up screen so that the User can easily understand them, and obtain the their consent.

  4. The Company may amend the Terms of Service within the scope that does not violate relevant laws and regulations, including the "Act on the Consumer Protection in Electronic Commerce," the "Act on the Regulation of Terms and Conditions," the "Game Industry Promotion Act," the "Act on Promotion of Information and Communications Network Utilization and Information Protection," and the "Content Industry Promotion Act."

  5. When the Company revises the Terms of Service, it shall notify the User via the homepage by specifying the effective date, revised content, and reasons for revision. Such notice shall be provided at least 7 days prior to the effective date (or 30 days prior for changes unfavorable to the User or involving significant matters) and shall remain posted until a reasonable period after the effective date has passed.

  6. If the Company notifies the User of the revised Terms of Service along with a statement that failure to express consent or refusal by the User shall be deemed acceptance, the User may be deemed to have agreed to the revised Terms of Service if they do not express refusal by the effective date of the Terms of Service.

  7. If the User does not agree to the application of the revised Terms of Service, the Company or the User may terminate the service agreement.

Article 4. Supplementary Rules

Matters not specified in these Terms of Service and the interpretation thereof shall be governed by relevant laws and regulations, including the "Act on the Consumer Protection in Electronic Commerce," the "Act on the Regulation of Terms and Conditions," the "Game Industry Promotion Act," the "Act on Promotion of Information and Communications Network Utilization and Information Protection," and the "Content Industry Promotion Act."

Article 5. Operation Policy

  1. To apply the Terms of Service, protect the User' rights and interests, and maintain order within the game world, the Company may establish operation policies ("Operation Policy") for the Service for matters delegated by this agreement with a specific scope defined therein.

  2. The Company shall notify the User of the contents of the Operation Policy by posting them on the homepage or providing a linked page for review.

  3. In the case of revisions to the Operation Policy that result in significant changes to the rights or obligations of the User or have the same effect as modifying these Terms of Service, the procedures set forth in Article 3 shall apply. However, if the revision of the Operation Policy falls under any of the following items, prior notice shall be provided in the manner specified in Paragraph 2.

① When revising matters specifically delegated by defining their scope in these Terms of Service;

② When revising matters unrelated to the rights and obligations of the User;

③ When the content of the Operation Policy does not fundamentally differ from that stipulated in these Terms of Service, and the Operation Policy is revised within a scope that is foreseeable to the User.

Article 6. Approval and Restriction of Applying for Service

  1. The service agreement is concluded when a person wishing to become a User ("Applicant") agrees to these Terms of Service.

  2. The Company shall, in principle, approve the application of the Applicant. However, the Company may refuse approval for any application that falls under any of the following items:

① The application requirements are not met;

② The Service is used via abnormal or circumventing methods in countries where the Company does not provide the Service;

③ Applying for the purpose of engaging in acts prohibited by relevant laws and regulations, such as the "Game Industry Promotion Act;"

④ Applying with the intent to undermine public peace and order or violate public morals and customs;

⑤ Attempting to use the Service for improper purposes;

⑥ Intending to use the Service for the purpose of pursuing profit;

⑦ Other reasons equivalent to the foregoing items where approval is deemed inappropriate;

  1. The Company may withhold approval until the relevant circumstances are resolved in any of the following cases:

① When the Company's facilities lack capacity, support for specific devices is difficult, or technical issues arise;

② In the event of a service disruption or failure of service fees or payment methods;

③ Other reasons equivalent to the foregoing items where approval is deemed difficult.

Article 7. Protection and Management of Personal Information

  1. The Company strives to protect the User's personal information in accordance with relevant laws and regulations. The protection and use of the User's personal information are governed by relevant laws and regulations and the Company's separately notified Privacy Policy.

  2. The Company's Privacy Policy does not apply to third-party services that are merely linked on the homepage or game-specific websites, as they are individual services provided as part of the Service.

  3. The Company shall not be liable for any damages arising from the exposure of the User's information due to the their own fault (such as negligence in managing their account or password, or issues with the User's own device or environment), unless such exposure results from the Company's intentional misconduct or gross negligence.

Article 8. Obligations of the Company

  1. The Company shall comply with relevant laws and regulations and faithfully exercise the rights and fulfill the obligations stipulated in these Terms of Service in good faith.

  2. The Company shall establish security systems to protect personal information (including credit information) so that the User can safely use the Service, and shall disclose and comply with its Privacy Policy. The Company shall not disclose or provide the User's personal information to third parties except as specified in these Terms of Service and the Privacy Policy.

  3. The Company shall make its best efforts to repair or restore any equipment failure or loss of data, etc., occurring during service improvements for the purpose of providing continuous and stable Service, without delay, unless there are unavoidable reasons such as natural disasters, emergencies, or defects and failures that cannot be resolved with current technology.

Article 9. User Obligations

  1. The User shall not engage in the following acts:

① False statements;

② Identity theft;

③ Impersonating the Company's employees, Game Masters, or other related parties;

④ Changing information posted by the Company;

⑤ Transmitting or posting of information (including computer programs) prohibited by the Company;

⑥ Creating, distributing, using, or advertising computer programs, devices, or equipment not provided or approved by the Company;

⑦ Infringement of the Company's and other third parties' intellectual property rights, including copyrights;

⑧ Acts that damage the reputation of the Company or other third parties or interfere with their business operations;

⑨ Posting or publishing obscene or violent language, text, images, audio, or other information that violates public order and morals;

⑩ Disposing of game data (accounts, characters, game items, etc.) for monetary gain (transfer, sale, etc.) or using such data as collateral (providing security, lending, etc.);

⑪ Acts that induce or advertise the conduct described in Item 10;

⑫ Using the Service for profit, business, advertising, political activities, or similar purposes without the Company's consent;

⑬ Other acts prohibited by relevant laws and regulations, or acts contrary to public morals or otherwise not permitted by social norms;

⑭ Circumventing the "anti-cheat solution" implemented within the game to maintain a fair gaming environment through methods not approved by the Company.

  1. The User shall review and comply with the provisions of these Terms of Service, usage guidelines, precautions announced in relation to the Service, and any matters notified by the Company.

  2. The Company may define specific types of acts falling under Paragraph 1, Paragraph 2, and any of the following items in its Operation Policy, and the User is obligated to comply with them:

① Restrictions on User's character names;

② Restrictions on bulletin board use;

③ Restrictions on gameplay methods;

④ Matters deemed necessary by the Company for the operation of the Service, within the scope that does not infringe upon the essential rights of other Users in using the Service.

Article 10. Service Changes and Content Revisions

  1. The User may use the Service provided by the Company in accordance with these Terms of Service, the Operation Policy, and the game rules established by the Company.

  2. The game world provided to the User through the Service is a virtual world created by the Company, and the Company holds comprehensive authority over the creation, modification, maintenance, and repair of the game content.

  3. The Company shall take necessary measures to protect the game world from the real world and to maintain the order and gameplay of the game world.

  4. The Company may modify (patch) the Service for operational or technical reasons when it has substantial grounds to do so. When modifying (patch) the Service, the Company will notify the User within the game after the change or via the official Discord or Steam Community notice board.

  5. The Company may modify the game's usage methods, payment structure, and paid content provision methods ("Monetization Policy") considering factors such as improving game quality, ensuring service stability, changes in relevant laws and policies, and shifts in the market environment. However, if the Company makes changes falling under any of the following items, it shall clearly notify the User in advance of the change details, implementation date, impact on the User, and alternative means or compensation plans in accordance with relevant laws and regulations and the Company's refund policy, to ensure that such changes do not unfairly infringe upon the rights and interests of the existing User. The User may discontinue Service use or terminate the Terms of Service if they do not agree to such changes.

① Full transition to paid models for the game or content previously offered free of charge;

② Restriction on the use of or reduction in the utility of paid currency or items already acquired;

③ New or increased usage fees.

  1. The Company may modify or adjust any in-game items (weapons, costumes, skins, etc.) within reasonable limits for operational purposes such as improving game service quality or adjusting balance, or to comply with changes in relevant laws, regulations, or policies. However, for items provided for a fee or acquired using paid currency, their utility shall be maintained as a general rule. If utility is unavoidably reduced or usage restricted, the Company shall notify the User in advance of the details and reasons, and provide reasonable alternative means or compensation measures.

Article 11. Provision and Suspension of Service, etc.

  1. Game usage hours shall be 24 hours a day, 365 days a year, as a general rule.

  2. Notwithstanding Paragraph 1, the Service may be unavailable for a certain period in any of the following cases, and the Company shall have no obligation to provide the Service during such periods:

① When necessary for the maintenance, inspection, replacement, or periodic inspection of computer and other information and communications equipment, or for modifications to game content or the Service;

② When necessary to respond to electronic intrusion incidents such as hacking, communication failures, abnormal user behavior, or unforeseen instability in the Service;

③ When relevant laws or regulations prohibit the provision of the Service during specific times or by specific methods;

④ When normal provision of the Service is impossible due to natural disasters, emergencies, power outages, service facility malfunctions, or excessive service usage;

⑤ When necessitated by significant corporate operational needs, such as company division, merger, business transfer, business cessation, or deterioration of the Service's profitability.

  1. In the case of Paragraph 2, Item 1, the Company may suspend the Service for a set period of time on a weekly or biweekly basis. In such cases, the Company shall notify the User of this fact at least 24 hours in advance within the game or on the official Discord or Steam Community notice board.

  2. In the case of Paragraph 2, Item 2, the Company may temporarily suspend the Service without prior notice. In such cases, the Company may provide subsequent notice of this fact on the game's initial screen, the official Discord, or the Steam Community notice board.

  3. The Company shall not be liable for any damages incurred by the User in connection with the use of free services provided by the Company. However, this exclusion does not apply to damages caused by the Company's intentional acts or gross negligence.

  4. If the Company's paid services experience an uninterrupted outage or disruption lasting 4 hours or more (cumulative time) a day without prior notice due to reasons attributable to the Company, the Company shall extend the usage period of paid time-based items free of charge for a duration equal to 3 times the outage or disruption time. Furthermore, if the User suffers damages due to the Company's intentional acts or gross negligence, the Company shall bear liability for damages in accordance with relevant laws and regulations.

  5. If the Company has provided advance notice of service interruptions or disruptions due to reasons such as server maintenance, but the duration of such interruption or disruption exceeds 10 hours, the usage time of paid time-based items shall be extended free of charge for the duration of the excess time. The proviso in Paragraph 6 shall apply to damages caused by the Company's intentional acts or gross negligence.

  6. In the cases specified in Paragraph 2, Items 3 through 5, the Company may suspend the entire Service due to technical or operational necessity, provided that it notifies the User on the homepage 30 days in advance.

  7. If the Company terminates the Service pursuant to Paragraph 8, and the User has unused portions of paid currency/services, the Company shall provide a refund or equivalent measures in accordance with relevant laws and regulations and the Company's refund policy (Operation Policy). However, the User may not claim refunds, damages, or other compensation for free services or paid services with no remaining usage period.

Article 12. Collection of Information, etc.

  1. The Company may collect and utilize user PC information (such as device settings, operating system version, and specification details) to improve the service quality, including Service operation and program stabilization.

  2. The Company may store and retain all chat content exchanged between Users within the game. The Company shall only access this information when deemed necessary for dispute resolution between Users, handling complaints, or maintaining game order. This information is held solely by the Company, and third parties not authorized by law shall not be permitted access. The Company shall notify the individual in advance of the reason requiring access to the chat information and the scope of access before reviewing such information. However, in cases of account theft, cash transactions, verbal abuse, fraudulent acts such as in-game scams, bug exploitation, other violations of current laws and regulations, and investigation, processing, verification, and related remedies for serious violations of these Terms of Service as defined in Article 9 of the Terms of Service, the Company shall notify the individuals whose chat information was accessed afterward of the reason for access and the portions of the accessed information related to them.

Article 13. Products

  1. The Company may provide services that the User can access without paying additional fees ("Free Services") and services that they can access by paying fees set in advance by the Company ("Paid Services"). The User may select and use their preferred type of services.

  2. Payment for the use of the Service may be made through methods predetermined by the Company.

Article 14. Attribution of Copyrights, etc.

  1. The copyright and other intellectual property rights for content produced by the Company in the game belong to the Company.

  2. The User shall not, without the prior consent of the Company or the provider, reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes any information obtained through the use of the Service provided by the Company, where such information is subject to intellectual property rights belonging to the Company or the provider. The User shall also not permit any third party to use such information.

  3. The User grants the Company permission to use communications, images, sounds, and all materials and information ("User Content"), including dialogue texts, that are displayed in the game or uploaded or transmitted by the User or other Users through the game client or the Service, in the following manner and under the following conditions:

① Using, editing, modifying the format, or otherwise altering the User Content (including publication, reproduction, performance, transmission, distribution, broadcasting, creation of derivative works, or any other form of use, with no restrictions on duration or geographic location);

② Not selling, renting, or transferring the User Content for commercial purposes without the prior consent of the User who created the User Content.

  1. The Company shall not commercially use User Content that is not displayed within the game and is not integrated with the Service (e.g., posts on general bulletin boards) without the User's explicit consent. The User may delete such User Content at any time.

  2. The Company may delete, move, or refuse to register any content posted or registered by the User within the game if it determines such content constitutes a prohibited act as defined in Article 9, without prior notice.

  3. The User whose legal interests are infringed by information posted on bulletin boards or other platforms operated by the Company may request the Company to delete such information or post a rebuttal. In such cases, the Company shall promptly take necessary measures and notify the applicant thereof.

  4. Paragraph 3 shall remain in effect during the Company's operation of the Service and shall continue to apply even after the User's withdrawal.

Article 15. Withdrawal of Subscription

  1. A User who has entered into a contract with the Company regarding the use of Paid Services may withdraw their consent within 7 days from the date of purchase or the date the Paid Services become available.

  2. The User may not withdraw their subscription or perform other actions under Paragraph 1 against the Company's will in any of the following cases:

① If the paid content is used immediately after purchase or its effects take effect immediately;

② If additional benefits are provided with the purchased content and such benefits are used;

③ If the act of opening the content is considered usage, or if the content's utility is determined upon opening;

④ If additional content (currency, items, etc.) provided after purchase is used;

⑤ When part of bundled content is used;

⑥ When the content was not directly purchased by the User;

⑦ When the withdrawal of content is restricted under relevant laws and regulations, such as the "Act on the Consumer Protection in Electronic Commerce."

  1. For products where withdrawal of subscription is not possible under the provisions of each item of Paragraph 2, the Company shall clearly state this fact on the packaging of the products or in another location easily accessible to the User, or provide trial products, to ensure the User's right to withdraw subscription is not impeded. If the Company fails to take such measures, the User may withdraw the subscription despite the restrictions on withdrawal under each item of Paragraph 2.

  2. Notwithstanding the provisions of Paragraphs 1 through 3, if the content of Paid Services differs from its displayed or advertised content or is performed differently from the contract terms, the User may withdraw the subscription within 3 months from the purchase date or the date the Paid Services became available, or within 30 days from the date the User became aware of or could have reasonably become aware of such discrepancy.

  3. If the User withdraws their subscription, the Company may verify the purchase details through the third-party platform ("Third-Party Platform") providing the payment service. Furthermore, the Company may contact the User using the information provided by the User to verify the their legitimate reason for withdrawal and may request additional supporting documentation.

Article 16. Effect of Withdrawal of Subscription, etc.

  1. If the User withdraws their subscription, the Company shall promptly revoke or delete the User's Paid Services and, within 3 business days from the date of revocation or deletion, refund the full amount of any fees already paid or, in the case of payments made through a Third-Party Platform, arrange for the payment to be canceled.

  2. When refunding the above amount, if the User paid using a credit card or other payment method specified in the Act on the Consumer Protection in Electronic Commerce, the Company shall promptly request the business providing that payment method to suspend or cancel the payment claim. However, if the Company has already received the payment from the payment service provider, it shall refund the amount to the payment service provider and notify the consumer thereof. When the User purchases Paid Services on a "Third-Party Platform" using a credit card or other payment method specified in the Act on the Consumer Protection in Electronic Commerce, the procedures under this paragraph may be conducted through the "Third-Party Platform."

  3. If products have already been partially used or partially consumed, the Company may charge the User an amount equivalent to the benefit the User gained from such partial use or consumption, or the cost incurred in supplying such products. When the user purchases Paid Services on a "Third-Party Platform," this billing process may be conducted through the "Third-Party Platform."

  4. When the User withdraws their subscription, the User shall bear the costs necessary for returning the products, etc., and the Company may not claim liquidated damages or compensation for damages from the User on the grounds of the subscription withdrawal.

Article 17. User Termination and Cancellation

  1. The User may terminate ("User Withdrawal") the Service use agreement. When the User requests User Withdrawal, the Company may verify the User's identity. If the User is confirmed to be the actual account holder, the Company will take action in accordance with the User's request.

  2. If the User wishes to withdraw their account, they may do so by following the User Withdrawal procedure through customer support.

  3. The Company may terminate the Service use agreement and take measures such as destroying the User's personal information to protect the personal information of Users who have not used the Service for 1 consecutive year starting from the most recent Service usage date ("Inactive Account"). In such cases, the Company shall notify the User at least 30 days prior to the date of action regarding the termination of the agreement, the destruction of personal information, and the specific personal information to be destroyed. However, the Company shall not provide notice if it has not collected personal information, such as contact details, that would enable notification to the User.

Article 18. Termination and Cancellation by the Company

  1. The Company may terminate the agreement with the User after prior notice if the User violates any obligations stipulated in these Terms of Service. However, if the User causes damage to the Company through violation of applicable laws or through intentional or grossly negligent acts, the Company may terminate the User agreement without prior notice.

  2. When the Company terminates the Service use agreement, it shall notify the User of the following matters via email or an equivalent method. However, if the Company has not collected personal information such as contact details that would enable notification to the User, no notification shall be provided.

① Grounds for termination

② Date of termination

  1. In the case of the proviso to Paragraph 1, the User shall lose the right to use the Paid Services and shall not be entitled to claim any refund or compensation for damages arising therefrom.

Article 19. Restriction of Service Use for Users

  1. The Company may restrict the User's access to the Service in accordance with the following categories. The specific reasons for the User's violation of obligations that result in such restrictions shall be determined in the individual game's Operation Policy pursuant to Article 21.

① Character Partial Restriction: Certain character privileges are restricted for a specified period;

② Character Usage Restriction: The User's character usage is restricted for a specified period or permanently;

③ User Usage Restriction: The User's access to the Service is restricted for a specified period or permanently.

  1. The Company shall not be liable for any damages incurred by the User as a result of the Company's restrictions when such restrictions are justified.

Article 20. Usage Restriction as an Interim Measure

  1. The company may suspend Service use until the investigation into issues falling under the following items is completed:

① When a legitimate report is received that a character has been hacked or stolen;

② When there is reasonable suspicion that the User is involved in illegal activities, such as using unauthorized programs or operating a bot farm;

③ When other circumstances equivalent to the above items necessitate interim measures for the character.

Article 21. Grounds and Procedures for Usage Restriction

  1. The Company shall establish specific grounds and procedures for Service restrictions in its Operation Policy, taking into account all relevant circumstances such as the nature, severity, frequency, and consequences of the violation.

  2. When the Company imposes usage restrictions as stipulated in Article 19, it shall notify the User of the following matters by posting them on the game's initial screen.

① Grounds for Usage Restrictions

② Types and Duration of Usage Restrictions

Article 22. Appeal Procedure for Usage Restrictions

  1. If the User wishes to contest the Company's usage restriction, they must submit an appeal form stating the reasons for contesting the restriction to customer support within 15 days of receiving notification.

  2. Upon receiving an appeal filed under Paragraph 1, the Company shall respond to the User's grounds for objection via email or an equivalent method within 15 days of receipt. However, if the Company finds it difficult to respond within 15 days, it shall notify the User of the reason and the processing schedule.

  3. The Company shall take corresponding measures in accordance with the above response.

Article 23. Compensation for Damages

  1. If the Company causes damage to the User through intentional misconduct or gross negligence, it shall be liable for compensation for such damage.

  2. If the User causes damage to the Company by violating these Terms of Service, the User shall be liable to compensate the Company for such damage.

Article 24. Company Indemnification

  1. The Company shall be exempt from liability in cases where it is unable to provide the Service due to force majeure, including war, civil unrest, natural disasters, emergencies, or technical defects that cannot be resolved with current technology.

  2. The company is exempt from liability for any interruption of the Service, Service disruption, or contract termination caused by the User's fault.

  3. The Company shall be exempt from liability in the event that damages occur to Users due to the suspension or failure to normally provide telecommunications services by a telecommunications service provider, unless such suspension or failure is due to the Company's intentional or gross negligence.

  4. The Company is exempt from liability in the event that the Service is interrupted or malfunctions due to unavoidable reasons such as maintenance, replacement, regular inspection, or construction of Service equipment announced in advance, unless such interruption is due to the Company's intentional or gross negligence.

  5. The Company is exempt from liability for any problems arising from the User's computer environment or problems arising from the network environment that are not due to the Company's intentional or gross negligence.

  6. The Company is exempt from liability for the reliability, accuracy, security, functionality, or legality of information, materials, facts, local files (e.g., custom game mode files), or other content posted, distributed, or transmitted by Users or third parties within the game or on the website, unless such liability is due to the Company's willful misconduct or gross negligence.

  7. The Company has no obligation to intervene in disputes that arise between Users or between Users and third parties through the Service, and is not responsible for compensating for any damages resulting therefrom.

  8. In the case of Free Services provided by the company, the Company will not compensate for damages unless there is intent or gross negligence on the part of the Company.

  9. Some of the features of the Service may be provided through game services provided by other operators, and the Company is exempt from liability for damages caused by the game services provided by other operators, unless such damages are due to the Company's intentional or gross negligence.

  10. The Company is not responsible for the User's failure to obtain or loss of expected characters, experience points, items, etc. while using the Service, and is exempt from liability for damages arising from the selection or use of the Service, unless it is due to the Company's intentional or gross negligence.

  11. The Company is exempt from liability for the User's loss of in-game paid and free currencies, grades/levels, items, etc., unless it is due to the Company's intentional or gross negligence.

  12. The Company is exempt from liability for damages caused by errors in the User's computer or damages caused by inaccurate or missing personal information or email address, unless such damages are caused by the Company's willful misconduct or gross negligence.

Article 25. Handling User Complaints and Resolving Disputes

  1. The Company provides methods for the User to submit opinions or complaints within the game for their convenience. The Company operates a dedicated organization to handle these opinions and complaints.

  2. The Company shall promptly address any opinions or complaints raised by the User within a reasonable period if they are objectively deemed legitimate. However, if resolution requires an extended period, the Company shall notify the User of the reasons for the delay and the expected resolution timeline via email or other means.

  3. In the event of a dispute between the Company and the User that is mediated by a third-party dispute resolution agency, the Company may faithfully prove any measures taken against the User, such as service restrictions, and comply with the agency's mediation decision.

Article 26. User Notification

  1. When the Company notifies the User, it may do so via the email address designated by the User or other means.

  2. When notifying all Users, the Company may substitute the notice required under Paragraph 1 by posting it on the initial screen of the Company's game site for at least 7 days or by displaying a pop-up screen.

Article 27. Payment

  1. The billing and payment of purchase amounts for content shall, in principle, follow the policies or methods established by mobile carriers or "Third-Party Platform." Furthermore, limits for each payment method may be assigned or adjusted according to policies established by the Company or "Third-Party Platform," or in accordance with government directives.

  2. When paying for content in a foreign currency, the actual amount charged may differ from the price displayed in the Service store due to exchange rates and fees.

Article 28. Refund of Overpayment

  1. The Company shall refund any overpayment to the User when an overpayment occurs. However, if the overpayment arises from the User's negligence without any intent or negligence on the part of the Company, the User shall bear the actual costs incurred for the refund within a reasonable scope.

  2. Payments made through the game client follow the payment methods provided by the "Third-Party Platform." Should any overpayment occur during the payment process, the User must request a refund from the "Third-Party Platform."

  3. Communication charges (such as call charges, data charges, etc.) incurred due to game downloads or the use of network services may be excluded from refund eligibility.

  4. When the User purchases Paid Services on a "Third-Party Platform," such billing procedures may be processed through the "Third-Party Platform."

  5. The Company may contact the User using the information provided to process the refund of overpayments and request the provision of necessary information. Within 3 business days of receiving the information required for the refund, the Company shall initiate the necessary procedures for subscription cancellation, including requesting cancellation of the payment for Paid Services through the "Third-Party Platform."

Article 29. Jurisdiction and Governing Law

The User and the Company agree that the courts located in the Republic of Korea have exclusive jurisdiction. Notwithstanding the foregoing, the User agrees to seek injunctions and other relief through the court of the Company's choice.

(Effective Date: March 18, 2026)